Refund policy

We are committed to providing high-quality products and ensuring customer satisfaction. If you encounter any issues with your purchase or wish to return or exchange an item, please follow the return and refund policy below:

1. Return and Exchange Conditions

   • Only products that meet our policy can be returned or exchanged. Products must be in their original packaging, unused, and undamaged.

   • All return or exchange requests must be made within 30 days from the date of receipt.

   • Return shipping costs are the responsibility of the customer unless the product is defective.

2. Return Process

   • Please contact our customer service team before returning any item to get a return authorization and detailed instructions.

   • Customers will need to provide the order number, product information, and reason for return.

   • Once approved, you will receive a return confirmation and return address.

   • Once the returned item is received and inspected, we will process your refund or exchange as quickly as possible.

3. Refunds

   • Refunds will be processed using the original payment method. Processing time typically takes 5-10 business days.

   • If refunds cannot be processed back to the original payment account due to payment method restrictions, the refund will be processed via store credit or another method.

4. Non-Returnable Items

   • Opened or used items, custom items, or items damaged due to customer handling are not eligible for returns or exchanges.

5. After-Sales Support

   • If you have any questions or need assistance during the return process, please contact our customer service team.